FAQ

Access

Is Refenture invitation-only? Yes, for now. If you don't have an invitation, email hello@refenture.com and we'll get you onboarded.

What does it cost? Refenture is free to start. Referral Partners use the platform free, with unlimited referrals. Vendors start free as well. See the pricing page for current Vendor pricing.

Commissions

What's the typical commission? 10% of the first year's actual customer invoicing is the industry standard for B2B services referrals. Vendors can set higher or lower rates, and run different rates per commission plan or campaign.

When do commissions get paid? On the timing set in the commission agreement between the Vendor and the Referral Partner, typically after each customer invoice the Vendor receives. Consolidated monthly payouts across all the Vendors a Referral Partner works with are part of the upcoming Money in bank service.

What happens if the deal doesn't close? Nothing. Commissions are contingent on actual customer payment. Referral Partners don't owe anything and Vendors don't pay anything if a referral doesn't convert.

Can commission terms change after the referral? No. The agreement is signed before the introduction is made, and the terms don't change for that referral's lifetime. New terms can apply to new referrals.

Process

How is the "introduction" confirmed? Both sides click a button. The Referral Partner clicks "I've made the introduction" when they send the email or hold the meeting. That's their e-signature with a captured timestamp. The Vendor clicks "Introduction received" to confirm receipt. That's their e-signature. The combination produces an auto-generated agreement with all terms.

Can a Vendor reject a referral? Yes, before the introduction is made. Refenture requires the Vendor to pick a reason from a fixed list (already a customer, active opportunity, conflict of interest, outside scope, capacity and timing). The Referral Partner sees the reason immediately.

Can a referral be reassigned to a different Referral Partner? No. Each referral is tied to the proposing Referral Partner. If a second Referral Partner happens to make the same introduction later, that's a separate referral.

Tax and payments

What tax documents does Refenture provide? Year-end tax summaries across all Vendors are part of the upcoming Money in bank service. Until it ships, Referral Partners and Vendors handle their own tax paperwork directly.

Which currencies are supported? Commission agreements can be denominated in any currency the Vendor and Referral Partner agree on. Cross-currency consolidation into the Referral Partner's preferred payout currency is part of the upcoming Money in bank service.

How do disputes work? Rare, and usually about whether a deal is attributable to a referral vs. inbound. Every referral has a full audit trail (who proposed, who accepted, date of intro, who confirmed), which makes attribution unambiguous. Disputes that do come up go through a mediation workflow. Email support@refenture.com.