FAQ

Access

Is Refenture invitation-only? Yes, for now. If you don't have an invitation, email hello@refenture.com and we'll get you onboarded.

What does it cost for advisors? Nothing. Advisors use Refenture for free — no subscription, no trial, no per-referral fees. Refenture takes a 20% service fee from commissions that get paid out.

What does it cost for vendors? Free for up to 3 referrals. A paid Growth tier unlocks unlimited referrals, campaign tools, and priority support. See the for vendors page for current pricing.

Commissions

What's the typical commission? 10% of the first year's actual customer invoicing is the industry standard for B2B services referrals. Vendors can set higher or lower rates, and run different rates per commission plan or campaign.

When do commissions get paid? When the vendor is paid. Refenture tracks each customer payment to the referring advisor and pays out monthly on a consolidated schedule.

What happens if the deal doesn't close? Nothing. Commissions are contingent on actual customer payment. Advisors don't owe anything and vendors don't pay anything if a referral doesn't convert.

Can commission terms change after the referral? No. The agreement is signed before the introduction is made, and the terms don't change for that referral's lifetime. New terms can apply to new referrals.

Process

How is the "introduction" confirmed? Both sides click a button. The advisor clicks "I've made the introduction" when they send the email or hold the meeting — that's their e-signature with a captured timestamp. The vendor clicks "Introduction received" to confirm receipt — their e-signature. The combination produces an auto-generated agreement with all terms.

Can a vendor reject a referral? Yes, before the introduction is made. Refenture requires the vendor to pick a reason from a fixed list (already a customer, active opportunity, conflict of interest, outside scope, capacity and timing). The advisor sees the reason immediately.

Can a referral be reassigned to a different advisor? No. Each referral is tied to the proposing advisor. If a second advisor happens to make the same introduction later, that's a separate referral.

Tax and payments

What tax documents does Refenture provide? Year-end summaries formatted for accountants. Advisors receive a single summary across all vendors, so even if you work with vendors in different countries and currencies you get one tidy document.

Which currencies are supported? USD, EUR, GBP currently. More coming. Cross-currency deals are consolidated to the advisor's preferred payout currency at the time of payment.

How do disputes work? Rare, and usually about whether a deal is attributable to a referral vs. inbound. Every referral has a full audit trail (who proposed, who accepted, date of intro, who confirmed), which makes attribution unambiguous. Disputes that do come up go through a mediation workflow — email support@refenture.com.