1. Introduction
This Privacy Policy describes how Refenture Ltd. ("we", "us") collects, uses, and shares personal information when you use Refenture (the "Service"). By using the Service, you agree to the practices described here.
2. Information we collect
We collect the following categories of information:
- Account information: name, email address, and profile details you provide when signing in or being invited.
- Company information: the company you represent, its role on the platform (Vendor, customer, Referral Partner), and related metadata.
- Referral data: companies and contacts you submit as referrals, deal status, and commission details.
- Usage data: log data such as IP address, browser, pages viewed, and timestamps, used to operate and secure the Service.
- Communications: emails or messages you send to us, and responses to transactional notifications.
3. How we use information
We use personal information to:
- Provide, maintain, and improve the Service.
- Authenticate users and protect accounts.
- Facilitate referrals, agreements, and commission payouts.
- Send transactional emails about your account and activity.
- Detect, investigate, and prevent fraud, abuse, or security incidents.
- Comply with legal obligations.
4. Legal bases
Where applicable, we process personal information based on: performance of a contract with you, our legitimate interests in operating the Service, your consent, and compliance with legal obligations.
5. How we share information
We do not sell your personal information. We share it only in the following circumstances:
- With other users of the Service when needed to operate referrals (for example, sharing referral details with the Vendor you submitted them to).
- With service providers that help us run the Service, including hosting, authentication, email, and analytics. These providers may only process the data on our behalf and under appropriate safeguards.
- For legal reasons, when required by law, legal process, or to protect the rights, property, or safety of Refenture Ltd., our users, or others.
- In a business transfer, such as a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
6. Subprocessors and infrastructure
The Service runs on managed cloud infrastructure. Categories of subprocessors include cloud hosting and database providers, authentication providers, transactional email providers, and analytics providers. We choose providers that offer appropriate technical and organizational safeguards.
7. Data retention
We retain personal information for as long as your account is active, as needed to operate the Service, and as required to comply with legal, accounting, and contractual obligations. When data is no longer needed, we delete or anonymize it.
8. International transfers
Your information may be processed in countries other than the one in which you reside. Where required, we use appropriate transfer mechanisms to protect personal information.
9. Your rights
Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at hello@refenture.com.
10. Security
We use industry-standard technical and organizational measures to protect personal information, including encryption in transit, access controls, and audit logging. No system is perfectly secure, and we cannot guarantee absolute security.
11. Cookies and tracking
We use a small number of strictly necessary cookies to keep you signed in and to operate the Service. We may also use limited analytics to understand aggregate usage. We do not use third-party advertising cookies.
12. Children
The Service is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children.
13. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. The latest version is always available at this page.
14. Contact
Questions about this Privacy Policy or our data practices can be sent to hello@refenture.com.